Refund request – new Mega subscriber, credits exhausted within hours

Hello,

I subscribed to the Mega plan (30,000 credits, $47/month) on 1 September 2026.

Within a few hours of signing up, roughly 21,000 of my credits were consumed

by an automated batch job I was running to fetch YouTube transcripts. The API

itself worked correctly — this was not a fault on your side. The job simply ran

at a much larger scale than I intended before I stopped it.

I am writing to ask whether you would consider, as a goodwill gesture:

- a partial refund of this billing period, or

- a one-time restoration of credits to my account

I understand your published policy states that monthly plans are refundable

only when no API requests have been made, so I recognise this falls outside

the standard terms and that you are under no obligation.

I signed up only one day ago and would like to continue using Supadata. If

credits can be restored, I will keep the subscription active and use it more

carefully with proper limits in place.

Thank you for considering this.

Supadata